Shipping Information

Domestic Deliveries

We offer fast and reliable delivery options throughout Indonesia! Depending on your location and desired delivery speed, you can choose from:

  • J&T Express: Covers all Indonesian cities. They offer various service types with different estimated delivery times:
    REG (Regular): Most economical, takes 1-12 working days depending on location.
International Deliveries

We ship worldwide using DHL Express! Estimated delivery times vary by region:

  • Southeast Asia: 1-3 business days
  • Japan, Korea, South Asia: 2-3 business days
  • USA, Canada: 2-3 business days
  • Europe: 2-4 business days
  • Middle East: 3-4 business days

Please note: Delivery times might be slightly longer for remote areas.

Tracking Package

J&T Express:
DHL Express:
EMS International:

You will be sent a confirmation email once your order has been dispatched with your tracking number information.
Do give it at least 24 hours for it to be processed on the courier’s end. If your order was completed during weekend/ public holidays, it will be traceable on the next working day.

Taxes and Import Changes

All taxes, duties, and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence, we cannot advise what the cost would be. Bali Alus has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

If there is any problem, you can Whatsapp us on +6281139406668

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